The advertising of products on this website is an "invitation to treat". You will indicate by completing the appropriate order form on the website the products that you wish to order. At the same time, you will complete an authorisation for us to recover, through your credit or debit card, payments due to us. Jera Creative Agency must receive payment in full for your order before it can be accepted. This means that your order is an offer, not a contract of sale between you and Jera Creative Agency, so prices and stock availability won't be contractually confirmed until you receive the "confirmation of dispatch" email which is sent out once credit card authorisation has been confirmed and stock levels have been checked. Once you complete your order form, Jera Creative Agency will send you an "order confirmation" email receipt confirming your order. Please keep this receipt for your records. For the avoidance of doubt, this order confirmation email that is sent out once you have placed an order is just an acknowledgement of your offer and should not be taken as our acceptance of that offer. Your order confirmation email, and these Terms & Conditions, contain key information that we are required to provide you by law.

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In exceptional circumstances, if we are not able to fulfill an order we have accepted or if we cancel an order (for example the item not being in stock or if we cannot make delivery to your address) then if payment has been taken from you, your credit card will be refunded with the original price and in no circumstances will we be liable to you for any additional amounts.

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Jera Creative Agency reserves the right to refuse to supply any person for whatever reason.

 

The price of the products shown on our website does not include delivery (if applicable). Please visit our delivery information page on our website before you place your order to access information about the postage and packaging of products to the UK, ROI & Channel Islands and international delivery. This information also includes details on associated costs, methods of delivery, estimated time frame and any specific exclusions relating to individual items or delivery restrictions on certain items dependent on the country of export.

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Delivery will be made to the UK or international address specified in your order. All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Jera Creative Agency is not responsible for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

Delivery charge refunds are made in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable UK consumer legislation. For further information about your rights see the "Your Right to Cancel (Online)" section below.

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For international deliveries, products are sold on a delivery duty unpaid basis. This means that the recipient will be liable for any local sales taxes, import duties or customs fees which may be charged on the purchase.

Where applicable, it is your responsibility to comply with any export controls, sanctions rules or other restrictions applicable to products supplied to you.